One of the many challenges small businesses face these days are the complexity of technology, and the rate it evolves. And with technology being crucial to the success of many businesses, being able to use technology to your advantage means staying ahead of the competition.
Large companies have enjoyed the many benefits of managed IT services, but more and more, small businesses are also starting to avail themselves of outsourced tech services as well, and reaping the benefits of having experts manage their IT resources.
Here are some of the IT services available for small businesses, and how they can positively impact them.
Help Desk or Tech Support
Depending on the needs of the business, many startups outsource their tech support to reputable service providers. How extensive the service is depends entirely on what the organization needs.
Help-desk services are more customer-centric and allow businesses the ability to address customer needs, questions, and concerns, and overall enhance customer experience. On the other hand, tech support deals with more specific technical issues that may require a higher degree of technical knowledge.
With many companies handling important data as part of their business, having vast storage space can be a huge initial investment. Cloud storage services take away this burden and allow small businesses more flexibility. Flexibility in terms of being able to scale up or down as needed, especially for businesses that grow and scale with the seasons.
Think of disaster recovery as an insurance policy for IT-related assets such as data. In the event of natural or man-made disasters, your IT service provider can easily recover your data and help rebuild your IT infrastructure back in operation. An excellent disaster recovery plan covers both natural disasters, cyber-attacks, or other disruptions to the business such as the recent covid pandemic.
Cyber attacks are on the rise, and businesses of any size can be susceptible to hacking. With managed IT services, the burden of setting up your own cybersecurity infrastructure doesn’t have to be weighed too heavily on a small business. Having experts deal with this aspect of the business means organizations can go on with their business without having to worry about the complexities of cyber security. Should an actual attack happen, IT providers are able to immediately respond and secure your assets and information.
On-Site or Field Services
For businesses with a small dedicated IT staff, on-site field services can be a lifesaver, especially in times when tech assets suddenly break down. With managed IT support services, having an expert come in on-site to fix issues means the business is able to quickly bounce back from a possible downtime, and allow the in-house staff to focus on other important tasks.
Beyond the actual service, managed IT providers also present a lot of value that allows small businesses to thrive. With upfront costs being less of an issue, organizations can focus on growing their business and let the IT experts take care of the rest.